I appreciate you for sharing your concerns in this thread, @Sumiko. 

I can see that you're using a 3rd party app (Parallels), which could be the root cause of the issue. 

As much as I'd love to with this, it's beyond my scope of support. Hence, I'd recommend contacting our Intuit Developer Support. They can help you with these types of concerns and provide you with resolutions. 

Should you have any other concerns that are related to QuickBooks, feel free to post again. I'm always around to be your guide.