Good morning, @Shelleyd22. 

Thanks for joining in on this thread again. This isn't the impression I want to leave you with. 

Often our fraud department will look thoroughly over particular situations and this can end up taking some time. However, I do recommend contacting our Support Team to let them know it has been more than three weeks since you've heard anything. 

QuickBooks Online Support

As always, please keep us updated on how the call goes. We want to ensure that this is getting taken care of as soon as possible. I'll be looking out for your response!