Thank you for your reply and taking the time to write. I appreciate it.

Customers have voiced their need for automation in this thread for years, nothing has happened. I have contacted your engineers before, nothing has happened.

As previously stated, I used to work in several software companies and:

A) we would haven ever asked our clients to reach out to the dev team

B) if a client had inquired about a feature and I knew it was in the product roadmap, I would have said so and asked for their patience. Since you're not telling us this feature is in the works, I'm assuming it isn't and you have no plans to make it happen. Is that correct?