Thanks for joining this forum, @not-intu1t. I understand the need to turn off the Auto-apply credits to disable the feature on the invoice.
To clarify, turning off the settings for this function is applicable if you want to decide which specific open invoices you want the credits to apply. Then, you can manually apply the credit memo to an invoice.
However, if you've already done that and the issue persists after following all the suggested basic troubleshooting steps shared in this thread, I'd recommend contacting our Customer Care team. They can take a closer look to confirm a bug or a glitch in the system and help you request to investigate whenever necessary.
Here's how:
- Go to the Help (?) menu from your QuickBooks Online company.
- Select get Assistant to Get quick, personalized answers.
- Enter Talk to a human.
- Select you can still Talk to a human.
- Select Contact Us and choose either Start a chat with a support expert or Get a callback from the next available expert.
Concerning the direction of sending feedback to our Product Developers, this isn't limited to making feature requests but is also a way of letting our developers know about ideas for changes to existing features to improve our product and services to you and other users.
Here's a link to our Feedback form. Please click it, and follow the steps below:
- Select the QuickBooks Feature button.
- Enter your suggestions in the provided space.
- Enter your Name and Email Address in the fields, then hit Submit.
We appreciate all your input as it surely helps us to do better. Let us know if you still have questions about the Auto-apply credit feature. We're always around to listen and help in any way we can.
