Fixing this email issue is my priority, Oliver Electric.
First, you'll want to make sure that the Email me a copy option has been turned on. This way, you'll receive a copy of the invoices you send to your customers. Here's how:
- Go to the Gear icon.
- Choose Account and settings.
- Select the Sales tab, then head to the Messages and Reminders section.
- Tick the Email me a copy checkbox. You can also enter your email address in the Cc and Bcc field.
- Hit Save, then Done.
It's also possible that the invoices you emailed are tagged as spam that's why you're unable to see them. To resolve this, you can search for the Intuit email address (do_not_reply@intuit.com) in all of your folders including spam and junk. If you see one of the emails, right-click it, then select This is not spam or Not Junk.
I'm also adding these articles to learn how to personalize the sales forms in QuickBooks Online: Customize invoices, estimates, and sales receipts.
Keep me posted if you need more help handling your invoices. I'm always here and ready to assist.
