In our case, the "system administrator" hijacked my bosses login credentials and then proceeded to work under her name.  Before we caught it they had changed our phone number, our banking info and added quickbooks payments.  The hijackers then sent invoices to some company we've never heard of in the amount of $83,500.00.  I'm not sure why, but the invoices were paid (sent through QB pay) and forwarded to the hijackers bank account.

We tried to get in touch with QB support, the person we finally got through too didn't know where to send us.

We have sent messages etc. to no avail.  Still haven't spoken to anyone.   We did report it to the police.

We are not impressed!!! In fact looking for new accounting software.