This unexpected behavior is already reported to our engineers, Deegirl81.
I appreciate you for following some steps to get this fix. I'm here to help you use an inactive account in QuickBooks Online.
Since the issue persists, I recommend contacting our support. They can check your account to ensure all is set up and organized. They have tools to determine the root cause of your concern. Here's how:
- Click Help inside QuickBooks Online.
- Choose Contact us.
- Enter a brief description of your issue, then hit Continue.
- Tap either Start a chat or Get a callback.
Additionally, you can check this article for more information about managing an account in QuickBooks: Add, edit, or inactivate an employee.
You can get back to me anytime if you have additional questions about reactivating an inactive account. Have a good one!
