Hello there, @HunterF.

I feel your frustration with being unable to use this function as expected. I'm here to share some remedies to resolve this error on the contractor's page.

Unexpected behaviors in QBO are typically caused by browser-stored files. When you visit different websites, the files are saved in your cache so you can load the pages the next time you visit. If the cache contains too much data, it can impair the browsing performance of currently open sites such as QBO.

You can follow these steps to get rid of the error:

1. Click the Reload icon or press CTRL + F5 to refresh QBO.

2. Try changing the contractor's email in a private window to see if you'll get the same error message.

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

3. If it works in private browsing, clear the cache of your previous browser.

4. Restart the browser.

Additionally, I'm adding this article on how to set up and manage direct deposit for your contractors.

Let me know if there you have follow-up concerns regarding your contractors. I'll be around in the Community.