I appreciate the additional detail and screenshot you provided, @fabman.
Let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once the pledge is removed on your invoices, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
If the issue persists even after doing the suggested troubleshooting steps above, I recommend contacting our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of why it still shows an error message and help find a fix.
To reach them, here's how:
- Sign in to your QuickBooks Online company.
- Select the Help (?) menu.
- Choose the Assistant tab.
- Select Get help from a human.
- Click either the Chat with us or Have us call you button.
You might also want to import your own designed custom form styles for your invoices in QuickBooks Online. This article will guide you through the process: Import custom form styles for invoices or estimates.
Should you need any assistance removing the word pledge to your invoices, I'm available here to help any time! Simply write a comment below and I'll get back to you right away. Keep safe!
