Thanks for dropping by the Online Community, sskinman.

I appreciate sharing your thoughts about inactivating a customer with projects. I can see your point on that and let me share some insights about this.

You’ll receive the prompt once a customer has projects. This message is a reminder that you lose transactions when you continue with the process.

Adding more control changing the customers’ status is a great idea. That said, I'll be sending feedback to our Product Development Team based on this interaction.

Product updates and enhancements are the results of comments provided by users. While I do that, I encourage submitting this product suggestion on your end.

That way, our development engineers will receive multiple suggestions of how beneficial this feature would be. To submit, simply go to the Gear icon, then select Feedback.

That should point you in the right direction. You can also check what's new about the product through there: The QuickBooks Blog.

Let me know if you have any other concerns or questions about QBO. I'll be right here to help. Have a good one.