I have the exact same issue. This has now been a problem for well over a year. 
All quickbooks say is we have a “ work around” 
Constantly coming up with nonsense solutions which never work. 

Quickbooks has got to be taking 100’s of thousands if not millions of pounds a month a can’t rectify this simple issue. Taking money for a service which you can’t provide. ?

A good proportion of customer service do not have a clue what they are talking about. 

When is this going to be fixed ?