I can imagine the hurdle you’ve been through when trying to reach out to our contact support team, @LindaH69.
Please know that this isn’t the kind of impression that we'd like you to have. I know you're putting so much effort and time into getting a resolution to your concern with reports. I’ll make sure you get routed to the right direction of support to get this sorted out.
Another way is to reach out to our QuickBooks Online Support by getting their contact details through this article: QuickBooks Online Support. You’ll just have to scroll down to the bottom part and see their contact information from there.
To ensure we address your concern on time, you may consider checking our support hours when contacting our support.
Once settled, feel free to visit these handy resources to learn more about personalizing the format of your reports and saving their current customization settings:
Please bear with us as we're working on this. Keep me posted if you still have questions or concerns about managing your reports or other QuickBooks Online-related tasks. I'll be around for you. Take care always.
