Hello, LabellaMindi.
I appreciate your time in doing the steps provided by my colleague. I would also agree that it is indeed frustrating to start all over again after entering something important.
With that being said, I'll clarify and share some details about the missing project under Customer/Project in QuickBooks.
I double-checked our system and it looks like other users are experiencing this issue as well. After my colleague's reply, an investigation case was already created.
Our engineers are currently working to fix the missing projects, and will roll out a patch as soon as possible.
I see the that you've already reached out to our phone support. In this case, you'll want to contact them again so you'll be added to the list of affected users.
This way, you'll receive updates about the issue with the potential fixes and some other details.
You can use the same phone number, or if you don't have it anymore, follow the steps to reach out to them:
- Click the Help menu.
- On the pop-up panel, go to the Search tab.
- Click the Contact Us button.
- In the text box, type something like "projects missing from Customer/Projects."
- Click Continue, then choose how you want to reach us (phone or chat).
If you need to follow up on your customer's outstanding balances and dues, you can create and send statements within QuickBooks. Check out this article for more details: Create and send customer statements in QuickBooks Online.
Once again, I appreciate your patience as we're working to get the projects back to normal again. I'm all ears if you have other concerns regarding your customer entries or any other transactions. I'm here to help.
