I appreciate you for reaching out to our Phone Support team, LabellaMindi.
As of now, we haven't received reports about Projects not showing up. Before deleting and recreating it, let's run some troubleshooting steps to fix the issue.
To start with, open QuickBooks on an incognito window. It is the best place to isolate what causes the Projects didn't display. Here is the list of shortcut keys to open an incognito window:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + P
- For Microsoft Edge: Ctrl + Shift + P
- For Safari: ⌘+ Shift + N
If the Projects show up, you can continue working on a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge to identify the issue further.
If the issue persists, I'd suggest reaching out to our Phone Support team so we can investigate this further. You can use this link to get our support's contact details: Contact QBO Support.
Feel free to pin these references that have FAQs about the Projects feature:
You can always post here as to how the steps work on your end. I'm here to ensure that your concerns gets taken care of.
