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Hello, @RVWD.
There are several reasons why you've encountered the missing button when emailing receipts from the Received payment window. A program component might've been damaged or the computer has file issues.
You can run the QuickBooks Tool Hub to fix the missing component error message. Follow the detailed steps in this article: Fix company file and network issues with QuickBooks File Doctor.
As an alternative solution you can do is to repair MAPI32.dll (a component needed for emailing if you're using Outlook). Here's how:
- Close all programs.
- Click the Start menu.
- Type "File Explorer" into the search box and open File Explorer.
- Type C:\Windows\System32 in the File Explorer search box.
- Find and open Fixmapi.exe. Follow the on-screen instructions to run the repair.
- Restart your computer afterwards.
Other solutions can also be found in this article: How to fix "Error: QuickBooks is unable to send your email to Outlook".
After following the steps above, you can then send your receipt to your customer by customizing your receive payment email template.
If you have other questions about emailing forms, you can always go back to this thread. Enjoy the rest of the day!