Good evening, @megdog.
Thank you for taking the time to follow all the steps that have been shared above.
Since it sounds like you've tried all of our basic troubleshooting steps and they aren't working for you, I recommend contacting our Technical Support Team. This way, one our agents can review your account in a secure environment and investigate this matter further. If needed, the agent can escalate this concern to our Engineering Team.
You can use the link I've included below to connect with an agent.
Please let me know how it goes. I'm here if you have any additional questions or concerns. Have a great weekend!
