Hey there, @nancyl. 

Thanks for coming back. Let's work together to get this resolved once and for all. 

To clarify, is this happening to one item? If so, I recommend to make a new item and test to see if the same action happens. This will help narrow down the cause of this behavior. 

If not, let me know and provide some additional details or screenshots. I'll be back around shortly to review your next response!