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Hello there, @nancyl.
I appreciate you for adding a screenshot for additional reference. While waiting for your response, we can run the verify rebuild tool to fix data-related issues on a company file. QuickBooks sometimes perform unusual behavior when there are data issues in your file.
The steps below will guide you through the process.
- Go to the File menu.
- Select Utilities.
- Click Verify Data then select OK to close all windows.
- Then, go back to the File menu.
- Select Rebuild Data under Utilities.
- QuickBooks will ask to make a backup before rebuilding your company file, select OK.
- Once the rebuild is done, click OK.
You can check this article for additional details: Create and use custom fields in QuickBooks Desktop.
The Community is always here whenever you need help managing custom fields and other QuickBooks Desktop concerns. Stay safe and have a good one.