Hello there, @mepowers54.
It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them.
However, if you're still unable to locate them, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment and check the cause of the issue.
I'm also including the steps for you to reach our support team.They will be able to dive into your account and share your screen, to determine exactly what's going on.
Here's how:
- Click the Help (?) icon.
- Choose Contact Us.
- Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
- You'll be presented with a few options for connecting with Intuit. Select Get a call.
To ensure you get on hold to our support team on time, please see this time available for our support team: QuickBooks Online Support.
I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day.
