Hello there, @Tailwheel.

Have you tried following the steps given above? If so, I'd recommend getting in touch with our Customer Support Team again. This way, they can pull up your account in a secure environment and check the main cause of the issue.

Please visit this link if you require assistance with other QuickBooks Desktop-related tasks. Help pages for QuickBooks Desktop. It contains QuickBooks general topics, video tutorials, and Community responses.

Please know that you can always get back to us if you have other questions. We're always here to help.