Hello, elimefc.
I appreciate you for letting us know about the steps you've tried to resolve this issue. Don't worry, we will work this together.
Since, your QuickBooks Desktop is up to date. Lets go ahead and utilize the Verify and Rebuild Data tool that helps identify and repairs data issues within your company file.
To start, use the verify tool to scan your company file for errors or damage:
- Go to the File menu.
- Choose Utilities.
- Pick Verify Data.
- Click OK to close all windows.
If you see the message “Your data has failed the integrity check”, rebuild your company file. If there are no problems with your data, you’re done.
To rebuild your data:
- Go to the File menu.
- Choose Utilities.
- Pick Rebuild Data.
- Click OK to close all windows.
- QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
- Press OK when done.
For more details about the Verify/Rebuild process, check this article: Verify and Rebuild Data in QuickBooks Desktop.
If the same thing happens after verifying rebuild, you might want to contact our customer support team so they can look into your account. They have the resources and help you with it.
Please let me know if there's anything else I can help you with. I'm more than happy to work with you. Keep save and more success in your business!
