I want to ensure this is taken care of, @GoLee.
Since the issue persists after doing some troubleshooting steps, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment and help check the main cause of the issue.
Here's how:
- Go to the Help menu.
- Click Talk to a human.
- Type your concern.
- Choose Chat with us or Have us call you.
- Enter the other information neded.
To ensure that you'll be assisted on time, please check out our support hours.
Additionally, feel free to visit our Help articles page if you have other QuickBooks concerns, such as setting up advanced reports, online banking, managing reconciliation, transactions, import and export data lists, etc.
I'm always here to help if you need anything else, GoLee. Take care.
