Thanks for joining the thread and sharing your insights about this invoicing issue, @ehong33.

I want to help you further with this concern, but I will need more information of this experience. This thread is tagged under QuickBooks Self-Employed, can you please confirm if you're using the same service or do you have QuickBooks Online. These 2 programs are different and does not share the same features when it comes to invoicing. Also, are you referring using this Send Receipt option to send payments receipts?

Any additional details will help me provide the best resolution for you. Comment down below or mention my name to notify me. I'll be waiting for your reply.