I know how disappointing it is if you're able to generate statements for some customers, and unable to do it with customers, @mkings333.

I appreciate you for sharing detailed information, and I can share you some insights.

You can follow Tori B's recommendation on how to generate customer statements. On the other hand, it seems that the sub-customer was set to Bill parent customer, which is why the your sub-customer can't generate statements.

To correct this, let's go to your sub customer information page to uncheck the Bill parent customer option.

Here's how:

1. Hover your mouse on the Sales tab on the right panel.
2. Select Customers.
3. Click on the sub customers name.
4. Click the Edit button at the top right.
5. Below the Is sub customer option, uncheck the Bill parent customer box.
   
   

That should let you create and print a statement showing your sub-customers' balance.

For future reference about creating, managing, editing, and customizing your statements, you can also check this article link: Create and manage statements.

Additionally, you'll want to use parent billing option on your invoices in the future. This allows you to enter charges for a parent and a sub customer ad have both charges appear on the same invoice.

Feel free to reply here in Community if you have other concerns regarding creating sub-customer statements. I'll be their to help. Cheers!