Thanks for joining the thread, @lcwong.
In your case, let's review the system requirements for QuickBooks Desktop Pro 2020 to isolate this issue. Each version of QBDT works with a specific version of Microsoft Office. In most cases, incompatibility between Excel and QuickBooks causes issues with extracting the information. Thus, you need to upgrade or downgrade to a supported one.
If you have the compatible version ( (Microsoft 365, includes 64-bit), you can follow Archie_B's recommendation to repair your Office application to fix the problem. Then, go back into QuickBooks and export your report again.
Moreover, here's how you can learn more about what to do to fix export to Excel issues in QBDT.
If the hurdle persists, I recommend contacting with our Support Team for further assistance. A live agent can check and review your account and investigate the performance of your reports securely. To contact support:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Type a brief description of your issue, then select Let's talk, and choose a way to connect.
If you have any other questions about exporting your reports to Excel, let me know by adding a comment below. I've got your back, and I'm always here to help. Take care and have a nice day ahead.
