It has now been almost a month and no word from QuickBooks Online or Intuit as to when this issue will be resolved. I am very frustrated and sad to have to email our customers with the message that Intuit hasn't resolved the issue. Every invoice I send has the same message.
Dear "Customer",
We have been having issues with our QuickBooks Online and their invoicing email system. I am sending invoices this way until Intuit can correct the issue within their program.
Thank you for understanding this issue. Please verify reception of the invoice. If you have any questions, let me know.
Thank you for your business.
How sad is this for a company that is supposed to help businesses. I have reported this through phone calls, through the chat, and through the community. Still...nothing. So sad. I've been told it's resolved and I know it's not because every invoice is blind carbon copied to my email for my records. I haven't received one. So I am at a loss as to how this issue is fixed within the Intuit system.
