We want to ensure all of our customer's concerns are resolved as soon as possible, @LeahCPA81.

For me to do so, may I ask for the assistance you need as well as the QuickBooks product you're using? So I can get a better picture of what's happening and ensure we are on the same page.

I'll be looking forward to hearing back from you. I'll do whatever it takes to make sure your problems are addressed. Have a great day.