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This isn't the kind of experience that I'd like you to have, @lisaccasc.
I know how important for business owners to deliver invoices as soon as possible. Currently, this issue is ongoing and linked to INV-69394, which impacts both US and UK QuickBooks Online. Rest assured that our engineering team is looking into it very closely.
If you haven't been added to the INV, I recommend contacting our Customer Care Support team. This way, you'll receive status updates.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and sending it via your own email. For your reference, you can visit this article for more details: Download and save invoices, other sales forms, and statements as PDF.
Please know that we're always here in the Community if you have any other concerns. Feel free to reply and we'll be on hand to help, lisaccasc.