I can help you with sending those invoices from QuickBooks Online (QBO) to your customers successfully, @qed1967.
To resolve this, you can reset your email address if you've imported QuickBooks Desktop data into your QBO company, clear and re-enter your email address from the Account and settings, or ask an IT expert to have your QuickBooks Online mail server hostnames and IP addresses be added to your outgoing mail servers. These troubleshooting steps can be done from your end.
For detailed guidance on how to perform it, check out this article: 3 solutions for you when customers aren't receiving your emails.
In the meantime, you can save your invoice as a PDF and send it via email through your business or other email address.
Here's how:
- Go to the Sales menu and then proceed to the Invoices tab.
- Find the invoice and click on the dropdown under the Action column.
- Choose Print and then click on the Download icon beside the Print icon on the page that appears.
- Follow the prompts to save the PDF file.
Once done, attach this file to the email that you'll be sending them outside QBO.
See this article for more information about creating and sending the invoice: Create invoices in QuickBooks Online. This will guide you on how to review open invoices and notify customers about upcoming invoice due dates.
Upon receiving their payments, see this reference on how to record them in your QBO account: Record invoice payments in QuickBooks Online.
If you need any more assistance with sending invoices in QBO, I'm always available. Please let me know by leaving a post below. Stay safe and enjoy the rest of your day!
