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Thanks again for sharing an update, @sarah175.
If none of these steps resolved the issue, I recommend reaching out to our Customer Care Support team. They can take a closer look at why non-billable time entries are showing to be invoiced. They'll raise a ticket to our engineering team if necessary. I'll be sure to keep a lookout for incoming reports throughout the day.
Here's how to contact them:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
I'm also linking this awesome write-up about tracking your project's profitability in QuickBooks Online: Set Up and Create Projects.
Visit me here again in the Community and keep me posted on your progress with this non-billable time issue. I'm determined to help you succeed.