We use Recurring Sales Receipts to process monthly payments from our customers.  The payment method is an ACH e-check or debit from their bank account.  If one of those transactions fails or is rejected by the customers bank we used to receive a notification email a few days later.  The email contained the rejection code so we were able to tell the customer why it failed so we could fix it.  About 2 months ago we stopped receiving those emails.  We have contacted support multiple times and got nowhere bc the support agents had no clue where these emails were coming from or what they were even for.

We need to receive those emails again so we at least know WHY the transaction failed.  Our email address that is on file with QB and merchant services has not changed.

Anyone have ideas on how we can get this fixed or who at support can actually help us?