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I appreciate you for keeping in touch, sarahmfain-gmail.
The steps above are used to fix issues with sorting dates and other common issues within the app. Since you're still experiencing the same thing, I encourage reaching out to our Support Team. They have extra tools that can help check your account securely and be able to help you further.
You can reach them by following the steps below:
- From the Assistant tab, type or say Talk to a human.
- If you want to connect with us directly, type or say Talk to a human.
- Then select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback.
The details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support.
I've got your back if you need more additional help logging into your account. I'm always here to lend a hand. Have a good one.