Streamlined support for whose benefit? Certainly not for us QB Pro Advisors or anyone else who needs technical support. Why am I paying over $400 a year to be a Pro Advisor when I have to act like a poodle and jump through hoops to get help? I think I will contact sales right now and cancel my QB Pro Advisor Renewal. It is a waste of money if you can't help your customers. I am a CPA so stop looking at your bottom line to safe nickel and dimes and look at the big picture of another CPA bad mouthing your customer support and especially QB Online which is a mess.