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Replying to:
jamespaul
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Hello, jpenner21. 

 

I'd like to share some details about the email delivery issue you're experiencing in QuickBooks. 

 

We have a reported issue where users are unable to email their client invoices, This is currently being worked on, and will issue out a fix as soon as possible. 

 

In the meantime, let's download the invoices and send them to your clients manually using your email provider outside QuickBooks. 

 

  1. Go to the Sales tab, then click Invoices.
  2. Check the invoices you want to download.
  3. Click the Batch actions button, then select Print.
  4. On the PDF preview screen, click the Download button.
  5. Save the invoices as PDF, then use your email provider and send them to your clients. 

 

emailinvoice1.PNGemailinvoice2.PNGemailinvoice3.PNG

 

If you just want to send a single invoice, simply open it in QuickBooks then click the Print or Preview button. On the previous window, click the Download button to save it as a PDF. 

 

I would also recommend contacting our support agents since you're having issues with the invoice delivery system. They'll get your contact information securely and add you to the list of affected users. This way, you'll be able to get email updates about the issue such as fixes and solutions. 

 

Here's how to reach them: 

 

  1. Click the Help button, then go to the Search tab.
  2. Proceed with Contact Us
  3. In the box, type something like "Unable to email invoices" then hit Continue.
  4. Choose how you want to reach us. 

 

Need to run a sales summary report or check how much you've made so far after sending those invoices? We can look for a guide in the Sales report topic page

 

We appreciate your patience as we're working to bring the email delivery back to normal. If you have any other concerns regarding your invoices, let me know and I'll help you out.

 

Are you encountering any other obstacles while entering your transactions or running reports? Add the details to your reply and I'll work with you. 

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