Thanks for joining us today, @Poolspot.
I'll help get this sorted out. If you've tried all the steps above and still encounter the same result, please reach out to our Customer Care Support so we can create a ticket for you and investigate further.
Let me guide you how:
- Go to Contact Us.
- Choose QuickBooks for Mac as your product and then enter your question.
- Tap Continue.
- Select either Chat with us or Have us call you.
In case you need help with other QuickBooks for Mac-related tasks, you can browse this link to go to the page. It has our general QuickBooks topics with articles: View all help for QuickBooks for Mac.
By contacting support, you're able to get updates via email whenever a resolution is available.
Please don't hesitate to reply if you have follow-up questions or concerns. I'll be around to assist you. Take care and have a good one.
