Thanks QB Support, but everyone here has followed those steps on this long standing (unfixed) issue.  It is still not fixed in QB 2021 and has been an issue for years.  I am sure that everyone here is not pleased with Intuit support since if you look through this thread the troubleshooting has all been mentioned and ruled out.  The program has memory issues with contributed reports being memorized and crashes.  If a critical issue like this is not addressed by Intuit, then customers will definitely not upgrade as very little improvements are delivered including these critical (crash) bug fixes which is part of standard support.