Hi there, @SvetlanaZ.
I'm here to provide another troubleshooting step that may help fix this issue.
Before we start, here are some reason why QuickBooks Desktop freezes:
- Your company's name could be too long.
- You could have a corrupted or missing QBWUSER.INI file.
- Your hard drive could be corrupted.
- Your QuickBooks Desktop installation or program files may have been corrupted.
- You could have a faulty Windows operating system.
We'll use the QuickBooks Install Diagnostic Tool. This will assist us in identifying any issues with your QuickBooks Desktop. Here's how:
- Download the QuickBooks Install Diagnostic Tool and open it.
- Select Program Problems from the Tool Hub.
- Select QuickBooks Program Diagnostic Tool from the drop-down menu. Allow the tool to run. It may take up to 20 minutes to complete.
- After the tool has completed, restart your computer and relaunch QuickBooks.
Please refer to this article for more information: QuickBooks Desktop won't open, has stopped working, or not responding.
Please let me know how it goes by leaving a comment or clicking the Reply button below. I'll be there if you need anything else.
