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It can be challenging when you can't add the Payment method column on reports, mhil. I'm here to help you with that.
Let's make sure the Payment method field is turned on. This way, you can view all the modes of payment used in a specific transaction.
Here's how:
- Open the specific report.
- At the upper-right corner, click on Customize button.
- Under Rows/Columns, select Change columns.
- Scroll down and put a checkmark for Payment Method.
- Select Run Report.
If the issue persists, I'd recommend accessing your account using a private browser. This helps us determine if this is a browser-related issue. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If the payment method shows on the report, I'd suggest clearing your regular browser's cache. This will delete all saved data files from your browser and start with a clean slate.
In case the issue persists, try using other supported browsers. That way, we can check if this is a browser-integrated issue.
I'd also recommend adding a screenshot on this thread. This helps us further investigate the issue.
Additionally, I've added these resources that'll help you in managing and personalizing your reports in QuickBooks Online. This way, you can focus on the details that matter the most to you:
You're always welcome to post here in the Community in case you have additional questions. I'll be around to help. Have a good one.