I'm happy to help you fix the customer's missing name concern, @Nancy121.

I want to stop this from happening to you. I'll make sure that all your customer's names will show in the list.

Have you done doing the troubleshooting provided by my colleague above? If not yet, I'd recommend doing so. The alternatives will help resolve your customer's missing name in the list.

If you've done all the troubleshooting steps and the issue persists, I'd suggest reaching out to our Customer Care Team. They have the resources and tools such as screen-sharing to help you investigate this further. Please let the representative know what you've tried so far, so we don't recommend the same troubleshooting.

You can follow the steps provided above on how to contact our experts. Also, you have the option to visit this links to get their telephone number: QuickBooks Online Support.

Moreover, you can bookmark our QuickBooks Online Help Articles for future reference. This page contains various topics about handling your account.

If you have a question about QuickBooks, feel free to ask me. I'm an open book and willing to help always. Keep safe.