Hi there, @gonzalo-berthin.
 

Thanks for taking the time to contact the Community. We take customer satisfaction seriously and are glad to hear from you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

I recommend reaching out to our customer support to submit a formal complaint. This way, they can review it and  forward your feedback to the Customer Service Department.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure we address your concern on time, check out our support hours. 

Keep us posted if you have other concerns, @gonzalo-berthin. We're always here to help. Have a great day.