Thanks for joining this thread and letting us know about this problem, @bhammack.

I want to help and share some insights with you about this topic. I just need to ask some clarification about what you're currently seeing in your account. Can you please confirm if you're seeing the Is sub-product/service option instead of categories?

In newer QBO accounts, sub-products/service were replaced by Categories. We use this new feature to keep track of company sales/expenses and help organize reporting. However, for older accounts, the system retains the sub-items option instead of allowing users to add a category.

Kindly come back here for additional questions or details about the problem you're getting. I'll be right here to help you out.