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Replying to:
LieraMarie_A
QuickBooks Team

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Hi there, @dharmesh230880.

 

Allow me to share some basic troubleshooting to help resolve this unusual behavior. I want to make sure you'll have two different styles for your invoice.

 

It can be due to outdated or corrupt cache files in your web browser. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

After that, try recreating the two different invoice templates you want. If it works just fine, I recommend clearing the cache of your regular browser so you can access QuickBooks with a clean slate. You may also use a different supported one.

 

Otherwise, if it overwrites the first one, I suggest contacting our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed.

 

Visit me here again in the Community and keep me posted on your progress with customizing your invoices. I'm determined to help you succeed.

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