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Replying to:
RenjolynC
QuickBooks Team

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Thanks for joining in on this thread, CoolBeans.

 

I'd like to share some additional details about the totals option in a journal entry.

 

May I know what version of QuickBooks Desktop do you have? As per my colleague RCV and BigRedConsulting mentioned here, the Totals on Journals are only available in the Enterprise and Premier versions.

 

If you have these versions and the option is not showing up, let's repair your company file using the Verify and Rebuild Data tool. The Verify Data self-identifies the most commonly known data issues within a company file, the while Rebuild Data self-resolves most data integrity issues that the Verify Data finds.

 

To Verify, here's how:

 

  1. Go to the File menu. Then hover over Utilities and select Verify Data.
  2. Let the tool check your file for data issues.

 

For rebuilding the data, you can follow these steps:

 

  1. Go to the File > Utilities > Rebuild Data.
  2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  4. When the tool finishes, click OK.

 

Once done, go to Company > Make General Journal Entries and check if you have the Totals option. You can also check for other solutions in this article: Fix data damage on your QuickBooks Desktop company file.

 

To learn more about recording journal entries in QuickBooks, please check out this link: Create a journal entry in QuickBooks Desktop for Windows or Mac.

 

Please keep us posted on how things go after trying out the steps. We're always available to help. 

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