CYBER MONDAY SALE 70% OFF QuickBooks for 3 months*   Ends 12/5

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

Reply to message

View discussion in a popup

Replying to:
seguse
Level 2

Reply to message

This is what finally worked for us to get the excel options to come back so we could "create new worksheet".

 

Environment:
Windows Server 2019
Windows Remote Desktop Services (RDS)
QuickBooks 2022

 

1. Used Microsoft SARA tool to uninstall office.

https://aka.ms/SaRA-officeUninstallFromPC

 

2. Uninstalled all QuickBooks versions including anything named "QuickBooks"

 

3. Deleted the "Intuit" folder from these locations (I didn't rename the QuickBooks (year) to .old)

C:\ProgramData\Intuit\QuickBooks (year)
C:\Program Files\Intuit\QuickBooks (year)
C:\Program Files (x86)\Intuit\QuickBooks (year)

 

4. Deleted all the QuickBooks "years" within the Intuit folder per user.

C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)

 

5. Re-installed Office + reboot. Re-installed QuickBooks + reboot. Completed all QuickBooks updates + multiple reboots

 

Not sure what exactly fixed it as I've used the SARA tool before. The only thing I did differently was step 3 and 4.

Need to get in touch?

Contact us