I also tried to get chat support about this lack of ability to customize the layout. The bill payment stubs we have been using for years no longer work with the envelopes I have also been using for years. So I have to hand write each vendor address. Are you joking? Give us the ability to do layout adjustment like the rest of the templates or give us the old template. The customer service rep told me to use the Quickbooks Tool Hub and then look for print and pdf tools. I do not need help printing to pdf but I will try this anyway even though it was clearly a shot in the dark. I asked if I was the only person who had complained about this and he said that it was the first time he had heard a complaint about it! Give me a break! For the price of this software it is so frustrating to get this level of service.