I appreciate you for letting us know about your experience with the support, t4357.
I understand the urgency of your concern about entering credit card in your customer's account. The steps shared by Angelyn_T are the basic troubleshooting options to fix it.
Since you're still experiencccg the same issue, I suggest contacting our support. I know that you've already reached us for the same concern, however, this needs further investigation to come up with a fix. For instructions on how to reach us just follow the steps shared by the previous represntatives.
The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.
I'd also like to share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:
Be sure to get back to me if you have other concerns. I'll be here to assist you further. Wishing you well.
