Thanks for joining the thread, Carol-BEB.
I'm here to provide additional insight regarding this issue.
I have reported this to the Engineering Team, so we can investigate this on our end and come up with a permanent solution. In the meantime, you can try following the instructions I shared on my original post about accessing your account in a private browsing window.
In addition, it would be a good idea to check if your Adobe Reader is updated as my colleague SophiaAnnL suggests. Lastly, you may also get in touch with the Customer Care Team for further assistance if the issue persists. Here's how you can reach them:
- Click Help at the top right.
- Select Contact us to connect with a live support agent.
Keep me posted with the result, I want to make sure this is taken care of. Thanks again for reaching out, I'll be looking out for your response.
