Thanks for joining this thread, pwildasin. I appreciate you performing SarahannC's troubleshooting steps.

Since your customer balance still isn't displaying properly after using the Verify and Rebuild utilities, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!