Thank you for the information. I have been told that this is the best way QBO has to offer in order to try to pass on the convenience fee to the customer. This is not a lucrative way to handling the processing fees for so many reasons. All discussed in this thread, and complained about by so many for so long... I would have expected this to be addressed by now in a manner that is actually convenient to the customer & client. I am very disappointed. We pay a lot of money per month for our QBO account, and this hiccup has really soured my belief in QB being the best accounting software for our business and our customers.
1.) Passing on the convenience fee to the customer in the way you suggested will not even cover the entire processing fee since QB would be charging a fee on the convenience fee which would then mean the amount the customer is paying is less then the total amount.
2.) Billing the customer a second time to collect a payment for a convenience fee without the option to pay now but to send a check would cause more work for the customer and completely defeats the purpose of a CONVENIENT pay now method. Also, it causes us (the business) to bill them twice _ this is more work for our customer and your clients.
3.) Manually adding the convenience fee to each customer ADDS to the workload.
4.) Manually deducting the convenience fee from an invoice if the customer chose to pay by check instead ADDS more to the workload.
5.) we businesses that are allowed to pass the fee on the customer are being penalized because some states aren't allowed to, but shouldn't there be an option to TURN ON this function if you are legally able to.
6.) Why make a ton of extra work for the clients, and additional confusion or payments from the customer.
7.) There are so many people that have posted about this issue for years ~ Why has it not been fixed?
8.) I am paying almost $200 a month for QBO and am very disappointed.
9.) The time it would take to address the convenience fee could/should and needs to be spent elsewhere.
10.) the work around that is being offered is anything but convenient.
Please resolve this issue right away. At this time I don't see being able to offer the "pay now" option to our customers as a lucrative option. This is sad in todays day & Age.
