Hello there, VVPSR.
Appreciate you for following the steps shared above. You can match the return payment showing in QuickBooks Online. If you can't match these transactions, you can exclude them. Just make sure you have manually created an invoice and payment in QuickBooks. Here's how:
- Go to the Transactions menu.
- Within the Banking tab, select the For Review tab.
- Select the checkbox of the transactions to exclude.
- Select Exclude.
Then, you can enter a check affecting the AR of the customer. Once done, record a receive payment after your customer pays you. On the other hand, if you'll want to categorize this charge properly, make sure to consult your accountant for further assistance. Categorizing the returned payment will not remove the alert.
To make the alert go away, you need to sign in to your bank website and either dismiss or acknowledge on all notifications. Once done, you can go back to QuickBooks and run a manual update.
Here's how:
- From the left menu, select Banking.
- On the Banking page, select Update.
- If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
For more details, check about categorizing or matching transactions to straighten out your books. After that, you have the option to do your regular bank reconciliation.
If you have additional assistance while managing your bank transactions, let me know. I'll be around to provide further assistance. Stay safe.
